Alert Level 3 – FAQs


Alert Level 3 – FAQs

To our members, Under Alert Level 3, there are restrictions to keep yourselves, our staff and each other safe.

We must limit interaction with customers, in order to help prevent the spread of COVID-19.

You may have some questions, here are some of the most frequently asked.

We will stay in Alert Level 3 for two weeks, before Cabinet reviews how we are tracking and makes further decisions on 11 May.

Limiting our interactions with others is our best defence against COVID-19. Under Alert Level 3 we must continue to stay in our household bubbles whenever we are not at work, school, buying the groceries or exercising.

People must stay within their household bubble but can expand this to reconnect with close family/whānau, or bring in caregivers, or support isolated people. It’s important to protect your bubble if you extend it. Keep your bubble exclusive and only include people where it will keep you and them safe and well. If anyone within your bubble feels unwell, they should self-isolate from everyone else within your bubble.

Frequently Asked Questions

What can I do under Alert Level 3?

Is NZCU Employees open for business?

Yes we are operating through all Alert Levels, however it looks a little different as we need to ensure your safety as well as the safety of our staff. Our branch will be open on Wednesday mornings for card replacements and cash deposits only. However MEMBERS MUST CALL FIRST to let us know you are coming. This is to ensure we can practice adequate social distancing according to public health guidance at this time.

Ph: 09 579 0448

How do we do our banking if we can’t come in?

You are able to do all other banking via online or by phoning and/or emailing the branch:

Ph 09 579 0448 and email

I’ve lost my job, what do I do?

You may be able to get a benefit or some other financial help from Work and Income depending on your situation.

Work and Income

Please if you think you might find yourself in financial difficulty and need help we urge you to contact us AS SOON AS POSSIBLE so that we may discuss your financial needs.

Contact Us: Ph 09 579 0448

We apologise for the inconvenience, thank you for your patience and hope that you stay well, stay home and practice social distancing in order to save lives.