Safety on the Net


Safety on the Net

In 2018 Netsafe reported $33 million dollars in scam losses, noting that actual losses would certainly be higher as figures can only represent the losses reported.

We want to make sure that our NZCU Employees members are keeping themselves safe on the net with some tips to catch a scam and keep your money and information safe.

You work hard for your money. You want to spend it on things that matter to you – whether it’s your children’s education, an exciting trip or a new phone.

Scammers are real. They are out there every day looking for victims. They will target you online, over the phone, by mail or in person.

Online scams can disrupt and harm the lives of those targeted, but there are often similar characteristics to most scams that you can look out for.

Check out these tips to spotting a scam from Netsafe:

  • Contact that is out of the blue – even if the person says they’re from a legitimate organisation like the bank, an embassy or your internet provider
  • Getting told there’s a problem with your phone, laptop or internet connections  – often they will offer to fix your device or say they are from your phone or internet company
  • Being asked for passwords – legitimate organisations will never ask for the passwords to your online accounts- we would NEVER as you for your password, either in an email or over the phone
  • Needing to verify your account or details – don’t respond or click on any links in the communication even if it looks like it’s from a real organisation
  • Trying to get you to move outside of an online trading or booking website or app (like Air BnB) – don’t pay outside of the normal website or app processes
  • Offering money or a prize in exchange for something up font – they might say that it’s a “processing” fee or something similar
  • Being asked for money by friends/partners you’ve met online – this is a very common tactic, do not pay the money
  • Unusual ways to pay for something – scammers try to use payments that can’t be traced such as pre-loaded debit cards, gift cards, bitcoins, iTunes cards or money transfer systems
  • Asking for remote access to your device – never do this unless you have actively sought out the service they are providing
  • Pressuring you to make a decision quickly – this could be to avoid something bad (e.g. account being closed, trouble with the IRD) or to take advantage of something good (a deal or investment).


Keep your personal information secure and be sure to think carefully before entering your details online, or giving them to someone. Most likely we already have this information on your file, so we would not need to ask you for them unless verifying your identity.

Information to protect:

  • Login details and passwords to any online account including banking, email, social media and trading sites
  • Bank account and credit card details
  • Address
  • Phone number
  • Birthdate
  • Personal information linked to the security questions on your online accounts
  • Driver’s license
  • Passport details


If the person contacting you has said that they are from a legitimate organisation or from us and you’re not sure if it’s genuine, you can contact that organisation to check. Call us using our phone number or email we have on the official website or in the phone book – and under no circumstance use the one given by the person or in the email they have sent you.

Here are some links for further information regarding scammers: